Privacy Policy

This Privacy Policy explains how Roost Affordable collects, uses, shares, and protects personal information when you use the website and eligibility tools.

Roost provides informational tools designed to help users explore housing options, including income-restricted and affordable housing. Roost does not own or operate housing communities and does not make final eligibility or leasing decisions.

We may collect information you provide directly, including:

• Name, email address, and phone number
• Household size and composition
• Income-related information and eligibility responses
• Location or housing preferences
• Information submitted through eligibility tools or inquiry forms

We may also collect technical and usage information automatically.

We use personal information to:

• Provide eligibility guidance and housing matching tools
• Connect users with housing providers based on their inputs
• Respond to inquiries and communicate with users
• Improve platform performance and user experience
• Maintain security, compliance, and platform integrity

Roost does not use personal information to make automated housing decisions or leasing determinations.

Roost may share personal information with:

• Property owners and management companies when users request housing information or submit inquiries
• Service providers that support hosting, analytics, communications, or platform operations

Roost does not sell personal information.

Roost uses cloud-based service providers to operate and maintain the platform. Personal information may be processed and stored in the United States by trusted third-party processors under contractual confidentiality and security obligations.

Roost uses reasonable administrative, technical, and physical safeguards designed to protect personal information. No system is completely secure, and absolute security cannot be guaranteed.

Personal information is retained only as long as necessary to fulfill its intended purpose, support housing inquiries, meet operational needs, or comply with legal obligations.

Depending on your location, you may have rights to:

• Request access to your personal information
• Request correction or deletion of your personal information
• Object to or limit certain uses of your information

To exercise these rights, please contact us.

Roost is not intended for use by children under 13 years old. The platform does not knowingly collect personal information from children.

Roost may update this Privacy Policy from time to time. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.